
Elevating Hospitality Standards Through Thoughtful Housekeeping Solutions
Guest relations officer with commercial and hospitality management expertise who is adaptable and goal-oriented. competent to lead cohesive teams in the accomplishment of their shared goals. Personable and approachable; enjoys meeting and conversing with new people. Quickly and effectively identifies issues and fixes them to build rapport with visitors and increase their pleasure and loyalty.
Srijana Lama
Language
English, Nepali, Hindi, Basic-Chinese, Tamang
My Journey Till Present
Work Experience
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HK coordinator/HK Administrator
Joy Island by cocoon collection | Maldives
HK coordinator/HK Administrator
Sun Siyam Iru veli | Sunsiyam Resort | Maldives (2023 to 2024)
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Guest Relation Officer/ Front Desk Officer/ Reservation
The Beehive Hotels | Male,Maldives (2022 to 2023)
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Guest Relation Officer/ Front Desk Officer/ Reservation
The Hyatt Regency Kathmandu | Kathmandu, Nepal (2020 to 2021)
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Reception/Cashier
Mejuwan Restro | Nepal (2019 to 2020)
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Assistant
Chatter Box Organization | Lainchaur, Nepal | Part-time
Education
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Prime College (Tribhuvan University)
Bachelors in Information Management
2019-2021 -
Prime College
High School With Management
2017-2018 -
Prithwi Secondary School
Secondary Level Education
2016
Tools and Technologies
Hard Skills
- Housekeeping Management
- Cleaning & Sanitization
- Inventory Management
- Equipment Handling
- Health & Safety Compliance
- Budgeting & Cost Control
Soft Skills
- Attention to Detail
- Time Management
- Communication Skills
- Problem-Solving
- Leadership & Teamwork
- Customer Service
- Adaptability